Last updated: 09/08/2024

Welcome to Peggy Mou! Please carefully read these Terms and Conditions (“Terms”) before using the website peggymou.com or placing any order with us. By accessing or using our site, you agree to be bound by these Terms. If you do not agree with any part of the Terms, please do not use our website.

1. Legal Notice

  • Website Owner: George Sofokleous
  • Registered Address: Alexandroupoleos 48, 8027 Pafos – Cyprus
  • Warehouse Location: Alexandrou Papagou, Paphos – Cyprus
  • VAT Number: CY60036821W
  • Contact Information:
    • Email: info@peggymou.com
    • Telephone: +357 99 044 114

These Terms apply to all users of the website, including without limitation users who are customers, vendors, or contributors of content.

2. Eligibility to Use

By agreeing to these Terms, you represent that you are at least the age of majority in your country of residence, and you agree to use this site only for lawful purposes.

3. Placing an Order

  • Order Confirmation:
    Once your order has been placed, you will receive an order confirmation via email. If you do not receive an email, please contact us at [Insert Email].
  • Order Fulfillment:
    We reserve the right to refuse or cancel any orders for reasons such as product availability, pricing errors, or suspected fraud. In case of cancellation, you will be notified promptly, and a refund will be issued.

4. Pricing & Payment

  • Prices:
    All prices on peggymou.com are displayed in Euro and include applicable VAT. Prices are subject to change without notice.
  • Payment Methods:
    We accept the following payment methods:
    • Credit/Debit Cards (Visa, MasterCard, etc.)

5. Withdrawal, Return, Refund, and Cancellation Policy

  • Right of Withdrawal:
    You have the right to withdraw from your purchase within 14 calendar days from the date of delivery, without any reason. To initiate a return, you must notify us by email or by phone within this period.
  • Conditions for Return:
    To qualify for a return, the product must be unused, in its original packaging, and in the same condition that you received it. All returns are inspected, and we reserve the right to refuse any return if the items do not meet these conditions.
  • Refund Process:
    Once we receive your returned product(s) and verify their condition, a refund will be processed within 14 calendar days. The refund will be issued to the original method of payment. Shipping costs are non-refundable, except in cases of incorrect or defective products.
  • Order Cancellation:
    If you wish to cancel your order, please contact us immediately at info@peggymou.com. Orders can only be canceled before they have been dispatched. If the order has already been shipped, please refer to our return policy.

6. Shipping Policy

We strive to provide a seamless delivery experience for all our customers within Cyprus. Below are the details of our shipping policy:

Courier Service

  • All orders are delivered by Akis Express courier, ensuring fast and reliable service.

Delivery Options & Costs

  1. Pickup Point: Delivery to your nearest Akis Express pickup point for a fee of €3.
  2. Home Delivery: Delivery directly to your door for a fee of €6.

Free Delivery

  • Enjoy free delivery on orders over €50, applicable to both pickup point and home delivery options.

Delivery Times

  • All orders are processed and dispatched within 1-2 working days after payment confirmation.
  • Estimated delivery time is 1-3 working days.

Delivery Locations

  • We deliver exclusively within Cyprus. Delivery outside Cyprus is not available at this time.

Failed Deliveries

  • If a delivery attempt fails due to incorrect or incomplete information provided by the customer, or if the recipient is unavailable, additional charges may apply for redelivery.

Contact Us

For any inquiries about shipping, please contact us at info@peggymou.com.

7. Complaints & Dispute Resolution

We are dedicated to providing a high-quality shopping experience. If you encounter any issues with a product, please review our complaints and dispute resolution process below:

Filing a Complaint

  • Customers must file a complaint within 14 days of the purchase date. Complaints filed after this period may not be eligible for resolution.

How Complaints Are Processed

  • Once a complaint is received, our team will review the details and process the complaint within 3 working days.
  • The customer will be informed of the outcome via email or phone, based on the contact information provided during the complaint submission.

Resolution Process

  • Resolutions may include a replacement, refund, or further investigation, depending on the nature of the issue.

Dispute Resolution

If you are not satisfied with the resolution provided, you may contact the Cyprus Consumer Protection Service or other relevant authorities for further assistance.

We are committed to addressing your concerns promptly and fairly. If you have any questions, please reach out to us at info@peggymou.com.

8. Liabilities & Warranties Under Cyprus Law

  • Product Warranties:
    Our products come with a statutory warranty under Cypriot law. If a product is found to be defective, you are entitled to a replacement or refund as per legal requirements. However, our liability is limited to the value of the purchased product. We do not accept responsibility for any indirect, incidental, or consequential damages.
  • Website Use:
    While we strive to maintain the highest standards of website performance and security, Peggy Mou cannot guarantee that peggymou.com will always function error-free. We will not be liable for any damages arising from website disruptions, data breaches, or other technical issues.
  • Applicable Law:
    These Terms and any disputes arising from or related to the use of the website will be governed by the laws of the Republic of Cyprus. You agree to submit to the exclusive jurisdiction of the Cypriot courts.

9. Intellectual Property

All content on peggymou.com, including images, logos, product descriptions, and text, is the property of Peggy Mou. Reproduction, copying, or unauthorized use of our content is strictly prohibited.

10. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

11. Changes to Terms & Conditions

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the website. It is your responsibility to review these Terms periodically for updates.

If you have any further questions or require assistance, please don’t hesitate to contact us at info@peggymou.com or +357 99044114.

Thank you for shopping with Peggy Mou!