Effective Date: 09/10/2024

At Peggy Mou, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website peggymou.com and when you make purchases through our WooCommerce platform.

1. Who We Are

  • Website Owner: George Sofokleous
  • Registered Address: Alexandroupoleos 48, 8027 Pafos – Cyprus
  • VAT Number: CY60036821W
  • Contact Information:

George Sofokleous operates this website and serves as the Data Controller for the purposes of the General Data Protection Regulation (GDPR).

2. Information We Collect

a) Personal Data You Provide

We collect the following personal data when you interact with our website, such as when you create an account, make a purchase, or contact us:

  • Contact Information: Name, email address, telephone number, billing and shipping address.
  • Order Information: Products purchased, order history, payment details (WooCommerce processes payment through third-party providers).
  • Account Information: Username, password, and any account preferences.

b) Automatically Collected Data

When you use our website, we may automatically collect the following information:

  • Technical Data: IP address, browser type, device information, operating system.
  • Usage Data: Information about how you navigate our site, including pages viewed, links clicked, and browsing patterns.
  • Cookies and Tracking Technologies: Cookies are used to enhance your experience, improve site functionality, and analyze traffic. You can manage your cookie preferences via your browser settings.

3. How We Use Your Information

We use the data we collect for the following purposes:

  • Order Fulfillment: To process and deliver your orders, manage payments, and provide customer service.
  • Account Management: To maintain and manage your account, provide secure access, and communicate with you regarding account activity.
  • Marketing & Promotions: To send you promotional offers and updates, only if you have opted into our marketing communications.
  • Site Improvement & Personalization: To analyze website traffic, improve site performance, and tailor your shopping experience.
  • Legal Obligations: To comply with tax, accounting, and regulatory requirements under Cyprus law.

4. Sharing Your Data

We do not sell or rent your personal data to third parties. However, we may share your information with trusted third parties for the following purposes:

  • Service Providers: WooCommerce (our e-commerce platform), payment processors, delivery services, and IT service providers that assist with website hosting and maintenance.
  • Payment Processors: WooCommerce integrates with third-party payment gateways like PayPal, Stripe, or others. These payment processors handle your payment information and are responsible for processing your transactions securely.
  • Compliance with Law: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or a government agency).

5. Payment Security

All payments made through our website are processed via WooCommerce’s integrated payment gateways, ensuring secure and encrypted transactions. Peggy Mou does not store your complete payment details (e.g., credit card numbers) as these are securely handled by the payment processor (e.g., SaferPay).

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to collect data for several purposes:

  • Necessary Cookies: These are essential for the website to function and allow you to navigate and use our services (e.g., shopping cart functionality).
  • Performance Cookies: These help us understand how visitors interact with our site by collecting anonymous data on website usage.
  • Marketing Cookies: We use these cookies to deliver personalized advertisements and to measure the effectiveness of marketing campaigns.

You can control or disable cookies through your browser settings, but disabling some cookies may impact your experience on our website.

7. Your Data Protection Rights

Under the GDPR, you have the following rights:

  • Access: You have the right to request a copy of the personal data we hold about you.
  • Rectification: You may request that we correct any inaccurate or incomplete information.
  • Erasure: You can ask us to delete your personal data in certain circumstances (e.g., when the data is no longer necessary for the purpose it was collected).
  • Restriction of Processing: You can request to restrict the processing of your data in certain situations.
  • Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transfer that data to another data controller.
  • Objection: You may object to the processing of your data for direct marketing purposes or on other legitimate grounds.

To exercise any of these rights, please contact us at info@peggymou.com. We will respond to your request within one month.

8. Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required by law (e.g., for tax or legal obligations). For example:

  • Account Information: As long as your account is active or as required to provide services to you.
  • Order Information: Retained for accounting and tax purposes for at least [Insert Number] years.

9. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. If you click on these links, you will be directed to that third-party’s site. We are not responsible for the content, privacy policies, or practices of any third-party websites or services.

10. Data Security

We take the security of your personal data seriously and implement a range of security measures to protect your information, including:

  • Secure Socket Layer (SSL) encryption on payment transactions.
  • Firewalls and secure servers to protect against unauthorized access.

However, no method of transmission over the internet is completely secure, and while we strive to protect your personal data, we cannot guarantee its absolute security.

11. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal data from children. If you believe that a child under 18 has provided us with personal data, please contact us at info@peggymou.com, and we will take steps to delete such data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated version on our website and update the effective date. We encourage you to review this page regularly for any changes.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

Thank you for trusting Peggy Mou with your personal information. We are committed to safeguarding your privacy.